Refund policy

PEAUFIN Return & Refund Policy

We want you to feel confident shopping with PEAUFIN. Because our products are personal-care and skincare items, we accept returns of unopened, unused, and undamaged products within 14 days of delivery.

For health and hygiene reasons, products that have been opened, used, or had their safety seal removed cannot be returned unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, leaking, or you received the wrong product, contact us at hello@peaufin.com within 7 days of delivery. Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Returns
To request a return, contact hello@peaufin.com before sending anything back. Returns sent without prior approval may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

Contact Us
Questions about returns or refunds can be sent to hello@peaufin.com.